GENERAL TERMS AND CONDITIONS

For the provision of the online software solution, digital product, digital service, and the Vox Sapiens AI platform.

1. Introductory Provisions

1.1. These General Terms and Conditions (hereinafter “GTC”) govern the rights and obligations between the provider and the business entity (hereinafter “User”) regarding the provision of the software-as-a-service solution and related digital services. These GTC apply exclusively to business entities, not consumers.

1.2. The User is defined exclusively as a legal or natural person registered in the commercial or trade register who orders and uses the service strictly for business purposes.

1.3. By entering into a contract, activating services, or creating a User account, the User agrees to these GTC.

1.4. By accessing or using the Vox Sapiens AI platform, the User consents to be bound by the Provider’s terms and conditions.

1.5. Basic information about the Vox Sapiens AI platform can be found at www.voxsapiens.ai.

2. Service Provider

• Business Name: Vox Sapiens, s. r. o.
• Registered Office: Palisady 33, 811 06 Bratislava, Slovak Republic
• Registered with: Obchodný register Mestského súdu Bratislava III, oddiel: Sro, vložka č. 190219/B
• Company ID (IČO): 57107513
• Tax ID (DIČ): 2122571770

Email: info@voxsapiens.ai

Mailing address: Vox Sapiens, s. r. o., Palisady 33, 811 06 Bratislava, Slovak Republic

3. Service Subject

3.1. The Provider agrees to provide the User with access to and use of the Vox Sapiens software-as-a-service platform.

3.2. The Vox Sapiens platform is operated online and requires internet access for use.

3.3. By registering and accepting these GTC, the User obtains a non-exclusive, non-transferable license to access and use the platform.

3.4. Only registered business Users with valid login credentials may access the platform.

3.5. The service is not intended for consumers; any consumer registration or attempt to use the service may be refused.

3.6. Registration constitutes the User’s offer to conclude a contract.

3.7. The offer is deemed accepted when the Provider issues a confirmation (via screen or email). The contract is valid indefinitely, unless otherwise agreed.

3.8. An Account represents the User’s unique profile within the platform.

3.9. Account deletion results in permanent loss of stored data and cannot be reversed.

4. Orders and Contract

4.1. A digital service order becomes binding upon confirmation by the Provider or upon first access to the platform.

4.2. The contractual relationship begins at service activation or first use by the User.

5. Pricing and Payment Terms

5.1. Service pricing is determined according to the current price list published at www.voxsapiens.ai or as individually agreed with the User.

5.2. Payments are made automatically on a recurring monthly basis. If a payment fails, the User will be invoiced.

5.3. The Provider reserves the right to suspend service in case of payment delay.

5.4. Monthly fees are charged even for partial months. Prices are exclusive of VAT; VAT will be added in accordance with the law.

5.5. Any billing discrepancies must be reported before the invoice due date. The Provider will respond within 14 days.

5.6. Changes to billing periods require agreement by both parties.

5.7. If payment is delayed more than 10 business days, the Provider may block the User’s access.

5.8. Extended non-payment may result in data/API disconnection, and late fees of 0.5% per day may be applied.

5.9. The Provider may suspend or terminate services for failed payments.

6. Contract Duration and Termination

6.1. Contracts are concluded indefinitely unless agreed otherwise.

6.2. The Provider may terminate immediately if the User breaches the GTC or is late in payment by more than 14 days.

6.3. The User may terminate at any time via written notice or account deletion.

7. Provider’s Rights and Obligations

7.1. The Provider ensures operational functionality, technical support, and data protection.

7.2. The platform is copyrighted; all IP belongs to the Provider. No rights are transferred.

7.3. The Provider will maintain reliable operation.

7.4. Scheduled maintenance or unavoidable outages do not represent a breach.

7.5. The Provider is not liable for damages caused by User’s use.

7.6. Force majeure events relieve the Provider of obligations.

7.7. Liability is capped at one monthly subscription fee.

7.8. Legal compliance of generated outputs is the User’s responsibility.

8. User’s Rights and Obligations

8.1. The User will use the platform for business purposes only and not resell access.

8.2. Reverse engineering, copying, or redistribution is prohibited.

8.3. Accurate billing/contact info must be maintained.

8.4. By registering, the User agrees to receive service-related communications.

8.5. The User is responsible for protecting login details.

8.6. The User assumes responsibility for legal risks (IP, compliance issues).

8.7. Selling or sublicensing without consent is prohibited.

8.8. The User is responsible for processed data and compliance with law.

8.9. The User agrees to pay subscription fees on time.

9. Liability and Limitation of Responsibility

9.1. The Provider is not responsible for third-party failures or misuse of the platform.

9.2. Maximum liability is limited to one monthly subscription fee.

10. Data Protection and Confidentiality

10.1. The User must treat acquired non-public information as confidential.

10.2. The Provider processes personal data only as needed and in compliance with GDPR.

10.3. Both parties must maintain confidentiality during and after the contract.

10.4. Confidential Information includes technical, business, or commercial data, unless:

• It is publicly available;
• It was lawfully possessed by the receiving party;
• It was independently developed;
• It was disclosed by a third party lawfully and without confidentiality obligations.